Newcomer

Unable to retrieve account information, Error Code: STMTINFO

I'm tryng to pay my bill online at self service portal, but have an error 

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We were unable to retrieve your account information and apologize for the inconvenience. Please try again later.

Error Code: STMTINFOReference ID: GST42-QU96F-4VZV3-7F9DL-MTG8J
 
 
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Is something wrong with my account? How to solve this?
4 REPLIES 4
Not applicable

Re: Unable to retrieve account information, Error Code: STMTINFO

I got the same error message. it looks like the error code is for System Maintenance 

Lead Moderator

Re: Unable to retrieve account information, Error Code: STMTINFO

Hello! @fksm  @TamsSharp 

 

This is an issue that we are having. We are working to get this resolved.  I am sorry this 

caused problems for you today!

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums

ant
Established Sharer

Re: Unable to retrieve account information, Error Code: STMTINFO


@Julia_R wrote:

Hello! @fksm  @TamsSharp 

 

This is an issue that we are having. We are working to get this resolved.  I am sorry this 

caused problems for you today!

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums


Is it still broken? Others and I are having this problem as shown in https://www.dslreports.com/forum/r32343607-TWC-Is-anyone-else-having-problems-logging-into-their-TWC.... Smiley Sad

Community Manager

Re: Unable to retrieve account information, Error Code: STMTINFO

There was an issue this morning impacting online account access.  The issue has been resolved.   If you are still experiencing an issue, please let us know.