Newcomer

Unable to retrieve account information. Error Code: NO_ACCOUNT

Reference ID: QDM72-YCLWN-7DMR4-6TEU3-KRS35

I can't login to my account. What does no account mean?? 

3 REPLIES 3
Not applicable

Re: Unable to retrieve account information. Error Code: NO_ACCOUNT

I'm getting the same error code (No Account) this morning. Everything seems to be working (phone, cable, internet) otherwise. Not sure what's going on...

 

Ref ID for me is: KJ8M7-NR3TJ-9P2VQ-UP7C5-2VUMG

Community Manager

Re: Unable to retrieve account information. Error Code: NO_ACCOUNT

We apologize for the frustration.  There is currently a known issue with the My Account Portal.  Engineers are engaged and working to resolve the issue as soon as possible.  Unfortunately, there is not an ETA available at this time.   

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Community Manager

Re: Unable to retrieve account information. Error Code: NO_ACCOUNT

Update: 

 

As of 9:00 am this morning, this issue has been resolved.  If you are still experiencing a problem,  we encourage you to contact support directly for further assistance.

 

Please contact us at: