My online account (setup 4 years ago ) was deleted sometime in the past few months without my knowledge and for no apparent reason.
When I tried to login it failed. When I tried the fogot password, the website refused to recognize my email or phone number that I have always used with my account.
Tech support did however recognize my phone number. I was told I never had an online account to begin with, which is obviously incorrect.
I had to create a new online account.
This new account throws an error message on billing information:
We were unable to retrieve your account information and apologize for the inconvenience.
I am sorry to hear you are having this trouble.
I encourage you to reach out to our Social Media Customer Service team at
Spectrum-Social Media Customer Service
Lead Moderator-Community Forums