Online Account Question

[aintmis]

A couple new items appeared under the recent activity tab as a list of what I'm assuming are possible monthly charges.

I have my own customer owned modem and as yet have not been charged with any of these but I am curious to know what specifically they would apply to and how I would incur these charges.

HSD modem charge

Dev Data Anchor charge

[Julia_R]

For information regarding your billing I would encourage you to contact support directly 

to look into those items.

If you are using  your own modem you should not be seeing a lease listed.

Our Social Media Customer Care team can be reached at 

Twitter: @Ask_Spectrum

&
Facebook: https://www.facebook.com/Spectrum

If you prefer you phone in you can dial 1-800-892-4357

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

[aintmis]

Thank you kindly for replying.

However I wasn't asking any specifics in dealing with my personal account, just what the terms themselves mean. Perhaps, in case I wish to avoid incurring such charges.

By your reply I suppose I can assume the one would be for a modem rental.

The other term Dev Data Anchor, is still in question.

[Julia_R · Accepted solution]

@aintmis  My apologies for not replying sooner.

The first would relate to the lease of a modem.  The second Dev Data Anchor is short for Development Data Anchor which I have not previously seen on an invoice. That being said, I am not a billing specialist.  We would be happy to have this listing on your invoice looked into. 

If you would like to contact our Social Media Customer Care team at 

Twitter: @Ask_Spectrum

&
Facebook: https://www.facebook.com/Spectrum

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums