Not applicable

New customer - Can't use my account - Error code

Try to login using username and password, it's let me in account at you web site, but than I have a message:

"We were unable to retrieve your account information and apologize for the inconvenience.

Error Code: NOSTMTSReference ID: KKXF8-AKCEG-CQQEK-MNPMG-HSMMP"
6 REPLIES
Helper

Re: New customer - Can't use my account - Error code

How new is your account? It's possible that it takes a few days for all the account details to sync with the online portal.

Community Manager

Re: New customer - Can't use my account - Error code

Not applicable

Re: New customer - Can't use my account - Error code

perhaps you`re right. I only registered yesterday
Trusted Helper

Re: New customer - Can't use my account - Error code

Hi,

 

Remote access to Spectrum Account/TV/DVR/Internet and Voice (Phone) service generally takes between 48-72 hours for new subscribers.

 

What Spectrum services do you have?

 

Satch

Not applicable

Re: New customer - Can't use my account - Error code

Internet & Voice
Highlighted
Helper

Re: New customer - Can't use my account - Error code

Curious....Based on the link James posted...are you a brand new Spectrum customer or you recently moved or updated services and was a Spectrum customer previously?