Valued Participant

Error - Unable to Process ANY Payment

 

This has been happening ever since the new site went live, when on earth is it going to be fixed? The phone in system takes forever and does not allow enough time to enter in info manually, and when I speak my info it's always wrong.

Screen Shot 2019-10-08 at 9.20.14 PM.pngError

7 REPLIES 7
Lead Moderator

Re: Error - Unable to Process ANY Payment

Hello.

 

Your issue may be related to a problem we experienced yesterday with the website/payment. 

 

If you are still having issues please let us know.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

1-855-70-SPECTRUM (855-707-7328)

 

Regards,

Julia

Social Media Customer Service-Lead Moderator

Participant

Re: Error - Unable to Process ANY Payment

I have had this problem for several months. Every time I call in billing says they can't fix it and transfers me to repair who says they can't fix it - that billing has to fix it. Endless loop!

Lead Moderator

Re: Error - Unable to Process ANY Payment

 

 

Please contact our Social Media Customer Service. We can work with you to get this resolved. If we are unable to resolve this a ticket can be submitted to specialists who can fix this.

 

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

 

Regards,

Julia

Social Media Customer Service-Lead Moderator

Participant

Re: Error - Unable to Process ANY Payment

Again the problem is not resolved. On previous calls tech support's only solution was to  have me change my password which didn't fix the problem. Per your suggestion I contacted the community support group. They said the problem was because my login ID and email address were the same so they had me change to a different email address.

 

I had to wait until this month to test their solution because my previous month's bill had alreay been paid via phone. When I tried to pay my bill today it failed again.  This is getting very frustating. Every month I have to go through the time consuming billing/tech support run around.

Lead Moderator

Re: Error - Unable to Process ANY Payment

 

There is currently a known issue with login and payments. Once this is cleared we would ask that you try that again. 

 

I do not have an estimate but would think by tomorrow the issue will be resolved. If you would like to check on that please contact our Social Media Customer Service group.

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

Valued Participant

Re: Error - Unable to Process ANY Payment

This is still a problem!

Participant

Re: Error - Unable to Process ANY Payment

Still not working!  Shouldn't take months to fix this problem. Maybe they need to hire better coders.