If you are still having issues with this we encourage you to contact support directly.
Since there is no current issue flagged we would need to troubleshoot with you on the issue.
Social Media Customer Service-Lead Moderator
I have worked with support several times and they don't know how to fix. One time they guaranteed that changing my email address would fix it - it didn't. Their failback answer is that there is some kind of billing problem that will be fixed real soon. As I just paid via phone, I have no way of testing any possible solutions at this time.