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Can't log into my account. Getting error; Unknown error in the application (resolved 03/2018)

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Can't log into my account. Getting error; Unknown error in the application (resolved 03/2018)

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derjimmer
derjimmer
Rookie
‎03-14-2018 11:03 AM
‎03-14-2018 11:03 AM

Can't log into my account. Getting error; Unknown error in the application (resolved 03/2018)

Unknown error in the application.

Error Code: EXCPTNReference ID: FZ2XT-XBBTN-T6S62-WT7CH-99N8X

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Julia_R
Lead Moderator
Lead Moderator
‎03-14-2018 11:06 AM
‎03-14-2018 11:06 AM

Re: Can't log into my account. Getting the following error; Unknown error in the applic

Good afternoon!

 

Our apologies, we are currently experiencing an issue that is preventing login.

 

We are working to correct this as quickly as possible. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

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jvlz
jvlz
Newcomer
‎03-14-2018 11:59 AM
‎03-14-2018 11:59 AM

Re: Can't log into my account. Getting the following error; Unknown error in the applic

Thank you for your response I was also getting the same experience when attempting to login to My Account Home/Time Warner - 

Unable to retrieve account information.

Error Code: NO_ACCOUNTReference ID: FKS94-J9HUP-KDMTF-7X94E-8LUFE
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