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We would be happy to look into this. What browser are you trying to use
to activate? We have heard from many over the past several years that
Internet Explorer is the browser that most successfully works for that.
When you try to login to the app on the TV what message do you get?
Have you cleared cookies cache and history from the browser and
navigated to hbogo.com/activate again?
If you will please contact our Social Media Customer Care team via
Direct message Twitter: @Ask_Spectrum or on Facebook privately
at Facebook: https://www.facebook.com/Spectrum we can check on that.
1. Your account number for verification
2. Your service address
3. Your username
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
Just spoke with a Time Warner Cable App support specialist and they said that if you are unable to log in using TWC or Spectrum (because they are not available from the list) just pick Charter Spectrum and log in as you normally would. It worked for me so hopefully it works for everyone else.