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Nbcsn app not working

Trying to watch the nbcsn and nbc gold. Whenever i try to watch something i get an authentication error and an error message saying im not suscribed to that channel.....any ideas
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Re: Nbcsn app not working

You are referring to the stand alone NBC Sports and NBC Sports Gold app, correct?  I don't see NBC Sports Gold on the list of apps you have access to with a Spectrum account.

 

https://www.spectrum.net/support/tv/tv-channel-apps/?domain-redirect=true

 

How long have you been subscribed to a tv package with Spectrum and does your package include NBCSN?