Highlighted
Newcomer

HBO Go not working with Spectrum streaming account

I have the Spectrum streaming package, including HBO. HBO access works fine within the Spectrum streaming app, but when I try to sign into HBO Go, I get this message:

 
We’re having trouble verifying your access to HBO GO with your TV provider. Your subscription package doesn't include HBO. To add this to your subscription package.
 
I've tried chosing both Spectrum and Charter Spectrum as my provider and get the same message from either. I was able to login to the Showtime streaming app just fine.
3 REPLIES
Lead Moderator

Re: HBO Go not working with Spectrum streaming account

Good afternoon. What platform are you trying to use with the app?

 

If you are trying to use that via Roku you will need to activate that 

at https://activate.hbogo.com/ through a computer browser. To my 

knowledge this does not work from a mobile phone and only works 

through some tablets. 

 

If not a Roku, what device are you trying to use HBOgo on? 

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums

Newcomer

Re: HBO Go not working with Spectrum streaming account

When I try to sign in I get  a message that it doesn’t support Charter.  In the listing there is no Charter Spectrum listed. I have Charter Spectrum account. I am using an iPad. I trying deleting an reinstalling and it didn’t help.

Lead Moderator

Re: HBO Go not working with Spectrum streaming account

Good morning @Gfreeves

 

I installed HBO Go on our test iPad and was able to find Charter Spectrum.

 

hbo.jpg

 

Are you able to provide a screen shot? 

 

Regards,

Julia R.

Spectrum-Social Media Customer Care

Lead Moderator-Community Forums