HBO Go not available on iOS?

[MikeInAustin]

Previously I could watch HBO Go on an iOS device (iPhone, iPad). Now when I launch the HBO Go app, it says that TWC is not available as a provider. Indeed, searching through the list of providers I saw neither TWC nor Spectrum. However, according to this page I should be able to watch on my iPhone. What gives?

[Julia_R]

Good morning.

I have tested my iPhone (deleted and downloaded) as well and don't see Spectrum as an option. This should be available for iOS and the others listed on that page. I do see Spectrum listed on the HBOgo.com and listed as Charter-Spectrum on Android. 

Will you please contact us directly with your account number and verification of your service address I can get this escalated for review. 

You can message us at Forums_Help

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

[MikeInAustin]

Done.

[Julia_R]

Excellent! Thank you. I will get this submitted for review.

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

[Julia_R · Accepted solution]

If you will delete the App (even if you did that earlier today) Re-download you should be

looking for Charter-Spectrum. I deleted and re-added and was able to sign in. 

Regards,
Julia R.

[MikeInAustin]

Thanks, that fixed it!

[Julia_R]

Fantastic!

Have a great rest of the day!

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

[Pupchu]

Im having the same problem, deleted and reinstalled the app but it is still showing TWC not supported.

[Julia_R]

Good morning @Pupchu

We absolutely do support Apple devices, of course depending on device and what the App its self is supported on. 

From the HBO website: 

Which iOS devices does HBO GO support?

HBO GO is supported on the iPhone, iPad and iPod touch, running iOS 8.0 or higher.

Supported devices:

• iPhone 4s and later
• iPad 2nd generation and later
• iPad mini 1st generation and later
• iPod touch 5th generation and later

You need to subscribe to HBO through a TV provider in order to watch HBO GO on your iOS device. 

From our website: 

HBO GO®

Download: App Store | Google Play

Watch Online

More Information: Apple TV® | Kindle Fire | Chromecast | ROKU® | Samsung Smart TV | Xbox 360® | Xbox One™ | PlayStation 3 | Fire TV| Fire TV Stick | PlayStation 4

Get instant access to over 1700 HBO® programs including original series, Hollywood hits, sports, documentaries, comedy specials and more - right on your laptop, tablet or smartphone. A TWC IDand subscription to HBO® is required.

You will want to open the App, make sure it is the current version, and select Charter Spectrum as your provider. 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums