Newcomer

HBO GO won't sign in. Does converter box have to be connected?

My house is undergoing a remodel and my Charter Spectrum box has been disconnected and stored in the meantime.

 

We have moved to our beach house while the remodel is underway.  HBO Go always worked at the beach house, but now I get an error message:

"We’re having trouble verifying your access to HBO GO with your TV provider. Your subscription package doesn't include HBO. To add this to your subscription package, give us a call at (855) 757-7328.(Message: QE12DCSN01)"

 

Help!  I am paying for HBO,  but not getting the service.

1 REPLY 1
Lead Moderator

Re: HBO GO won't sign in. Does converter box have to be connected?

Hello!

 

I am sorry to see that there were no suggestions by your peers on the issue.

 

I would encourage you to contact our Social Media Customer Service team for direct support if you are still having the problem. 

 

Twitter: @Ask_Spectrum

Facebook: https://www.facebook.com/Spectrum

 

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums