I have been trying to use apps like Watch TCM, TBS, Fox, on Roku, Fire stick, IPhone, and tablet, but I can’t sign in. I keep getting this message: "Please wait while we send you to your provider to log in..." and eventually times out. I called Spectrum last week and the technician said there were many tickets coming in with the same problem. It is a week later and the issue is not resolved. Oddly, when I I tap on any other provider on the list, like Opti,um and Fios, it takes me to their webpage. Even more strange, when I am at my sister’s house (she has Optimum), I can use the apps and log on with Spectrum. It is obviously some kind of problem with Spectrum’s internet. I am ready to jump ship to Fios. Can this problem be fixed?
The first thing I would suggest, if you have not already done this, is to power cycle your modem, let it completely reboot, then powercycle your router (if you are using a separate one).
Please not that not all apps are supported on your Firestick but most will be on your other devices. You can check out a list of apps and what they are supported on here:
I you are still experiencing trouble we encourage you to contact our Social Media Cusotmer Service team.
I am not on Twitter or Facebook. I have already called technical support. At this point Spectrum needs to fix the problem, or I will have to move to Fios. I pay for the service, I should be able to use the service.