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You will need to have a wireless gateway installed in your home in order to access the TWC applications. We can set up an appointment for you to have this installation completed. There is no cost to you. Please contact us via the following LINK with your account or phone number and we would be happy to get this set up for you.
TWC Community Forum Moderator
@Melissa_O, Thank you, i appreciate you quick response to this matter. i followed the link and wrote to the forum to try to get an appointment setup.
However, i also called twc customer service to let them know of the information you provided. i told them i need a wireless gateway and they told me i need to have TWC internet service in order to receive a wireless gateway. This is getting very confusing because everyone on the phone says i NEED to have TWC internet Service in order to view all the channels on my phone or tablet. If i were to pay for twc internet service, i wouldn't need a gateway. The last person i spoke to said I MUST have TWC Internet in order for it recognize me as being on my home network because that is how the twc app is setup and only fully works with twc internet. Just to clarify what i previously asked...
Can i get my TWC App on my phone or tablet to recognize my outside internet provider as my home network WITHOUT having TWC Internet Service???
Yes, all you need is a TWC modem, it will have internet on it but it will only allow your devices to access the TWC TV app, that's it. If you call in again to get it installed, try telling the rep you need a modem for the TWC TV app only, if they don't understand and keep saying you have to have internet on it, request for supervisor because that's not necessary.