I thought it was just our wifi password but it's not taking it. We have entered every possible number that we see on our router. I've attempted to log in to our router online and haven't been able to access it - have used 'admin' and our wifi password. Any tips?
The password will be the WiFi password. Please double check to make sure the TV is also recognizing the correct network name and not another name, like a neighbors network. You can also log into your My Account to view and manage the network name and password that is associated with your account.
Thanks. It is not taking our wifi password. We are on our network. We actually have two networks and have tried entering our wifi password on both, many times, with no success.
Another suggestion would be to try changing the password. Otherwise, as long as the Internet is working and you can connect other devices, then you would want to contact support for the TV directly to troubleshoot further.