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Rookie

Printer Loses Wifi Connection

On the advice of Spectrum I recently upgraded my modem/router, even though I wasn't having any issues with the old one. The new one I got from them is a Technicolor TC8717T. I have an Epson XP-630 wireless printer, and now everytime I want to print I have to re-enter the wifi password. Never had this problem before and nothing else has changed.

Any suggestions?

Thanks.

8 REPLIES 8
Sharer

Re: Printer Loses Wifi Connection

Make sure sure the printer's IP address is not changing. Bind it in DHCP and then manually set it to use that address statically. Along with giving it a static address to save the password for, it will also speed up the resynch when it resumes from sleep/offline states.

If your system(s) recently had Windows updates, they may have monkeyed with the authentication scheme again... has happened a few times in the past.

Can try manually checking for follow up updates in the settings/security menus to see if they issued a patch for the patch. Could also check for driver/firmware updates for the printer.
Seasoned Contributor

Re: Printer Loses Wifi Connection

My Hp printer use to lose it's wifi connection, when it went into power saving mode,  until I  reserved the ip of the printer in the router.  That solved my issue. 

Rookie

Re: Printer Loses Wifi Connection

Thanks. Assigning a static ip to the printer appears to have solved the issue.

Rookie

Re: Printer Loses Wifi Connection

Sorry. Guess I jumped the gun.  Printer worked fine for 3 or 4 times yesterday, but today the same issue reappeared. Have to reenter the wifi password to get it to work. Has to be something to do with the new Spectrum modem/router. Has been working fine for years before the modem was replaced.

Rookie

Re: Printer Loses Wifi Connection

OK after further review it appears that my new Technicolor modem/router occasionally restarts on it's own. Not sure how frequently this happens but noticed yesterday that all the lights went out, then slowly came back on as it rebooted.

Seems my other devices reconnect automatically after this happens but the printer does not.

So it appears to be a modem/router issue rather than a printer issue.

Valued Contributor

Re: Printer Loses Wifi Connection

And once you up and running, do not forget to disable internet access of that printer.

Rookie

Re: Printer Loses Wifi Connection

Sorry but you've got me confused.

Why would I want to do that?

Since it's a wifi printer, won't disabling internet access prevent it from printing?

Valued Contributor

Re: Printer Loses Wifi Connection

Sorry I was not clear. A printer with Internet access, being blackbox, "passive" and most unattended, can be a security hazard in home network. So my rule of thumb, it can be in my Wifi network, receiving the print instructions from other devices in my LAN, but it does not need to connect to Internet - at least in theory. So, you can assign a static IP address to the printer from your router, and block its WAN connectivity by a custom firewall rule.

HP is known to block printing depending on your "ink subscription" (!) status: (https://www.howtogeek.com/403346/hps-ink-subscription-has-drm-that-disables-your-printer-cartridges/).

Let us know what happens next.