Hopefully we can get a rapid response from Spectrum on this one. There are SO MANY different models impacted that it will likely be difficult to get firmware updates for all of them rolled out, but hopefully it will go faster than the IPv6 fix for the SB6183
I wonder if we can cross-reference the list of approved modems with those that are impacted?
Charter is currently working closely with each of our vendors to determine if their equipment is vulnerable and when we could expect to see a firmware upgrade.
I have confirmed that my modem is vulnerable, so just tell me directly that you will not install the updated software that you were provided by Netgear in May of 2019. Just be honest. Modem is a Netgear CM600 running firmware V1.01.14
According to Netgear, Spectrum supports the oldest firmware on this modem compared to other ISPs. See
Thanks, @James_M !
I know that getting the firmware updates out there is a huge logistics challenge: the number of devices impacted is large, and the number of customers is large, and the number of distribution points is also large: this is a monumental task!
I also imagine that you are not on the "front lines", as it were, handling the communication between the modem vendors and Charter/TWC/Spectrum.
If you can keep us updated, though, if you do hear something that you can share, we would greatly appreciate it!
You are posting comments and opinions from a number of European sources in a peer-to-peer user technical support group staffed by other Spectrum customers. This area is moderated by Spectrum employees, but is not monitored by Spectrum's business or technical management teams.
Careful with requesting just a simple fix. On a lot of the new modems Spectrum rolls out, Spectrum disables the web interface on the modem. No Spectrum Analyzer, no SIgnal pages, no Status pages. It helps improve the modem's security by mitigating the problem, but... it can also be a scapegoat for having to test and deploy firmware updates.