Something has changed in your TV software. I am now getting ‘Your TV picture will turn off soon.’ And then it TURNS OFF MY PICTURE. I’ve changed the Power Saver Mode status from ‘on’ to ‘off’. STILL HAPPENS. What can be done to stop this???
What is the make and model of your cable box? If Power Save Mode is not working, you will need to get a tech out. For a proper signal test, try to avoid resetting any boxes, modems, or routers for at least six hours prior to your tech visit. Resets will reset the signal on the line. (Error codes go back to zero with a reboot of equipment.)
Betting on a bad box here. Take a screenshot to show the tech if you can.
Cisco 8742DC. I also have serial numbers if that helps. I’m not confident of your assessment as I turned the prior box in (when it started happening) and this one is one day old. But if that’s the case, so be it. So now what do I do? I’m not interested in paying for a technician since this clearly isn’t my issue but rather Spectrum’s. What do I do?
Some things to consider:
I ask these questions, because the only time that I have seen a message like this is when:
I’ll try to post but it happens so fast and is random that I haven’t been able to even react to it.
When it happens, the screen goes black. Sound stays on
Do not have sleep function on the TV.
This started in early Nov. Do not have exact date.
I do believe it was the model but not certain.
It seems to happen randomly tho the TV has to be on for awhile for it to occur. Seems like after an hour or so (it is not 4 hours) on the same channel watching shows without changing the channel.
Located in Sumter SC 29150.
Hoping you can help! Thanks
This is helpful information! OK something else that I am thinking of is I assume that you have an HD set an HDMI cable? How old is the HDMI cable, that can cause pictures to go out and handshaking issues? Have you tried a new HDMI cable? Actually, I would try the step below to test next:
Do you have another TV in the home that you can hook up the box to that? If you do, one of the following will happen:
If you don't have a second TV, I would just go out and buy a little cheapy rinky- dinky set for like $300 (or less) to test. A tech isn't going to have the time to put your set or equipment through the paces that it needs. Hook up your box to the little rinky dinky TV, using my above instructions as a guide. This is really the only way that you are going to find out if you have a dying set, or it's an issue on Spectrum's end.
Please post back! We want to know the cause of this!
What type of TV do you have. Doing some Googling it looks like some models of Sony tvs (as an example) display this very message. Seeing also some reports of Bravia. In some sets it is called ECO mode not labeled sleep timer.
For future reference, provided the issue is a Spectrum caused issue (equipment/network/cabling etc) there will be NO charge for a tech visit.
We encourage you to contact support directly for further assistance with this.
Social Media Customer Service-Lead Moderator