Spectator

Why do almost half the channels show “unavailable” when using th guide?

This has been going for over a week.  The guide shows almost half the channels as “unavailable” .  I complained about it on your Facebook page one day and was told it was being corrected.  It was fixed for one day and has been back to unavailable every day since.  

3 REPLIES 3
Trusted Helper

Re: Why do almost half the channels show “unavailable” when using th guide?


@Ftzahran wrote:

This has been going for over a week.  The guide shows almost half the channels as “unavailable” .  I complained about it on your Facebook page one day and was told it was being corrected.  It was fixed for one day and has been back to unavailable every day since.  


Hello,

 

Where are you located?  City? State? and Zip?  Also, what is the make and model of the cable box?

 

Gracenote does the Time Grid listings for Spectrum.  Sounds like there is a miscommunication between Gracenote and Spectrum's servers regarding the guide data.  To have problems of this kind for at least a week is unusual.

 

Satch

Highlighted
Lead Moderator

Re: Why do almost half the channels show “unavailable” when using th guide?

Hi!

 

After it had come back for a day and then gone again had you unplugged the box

for a reboot? If you have done this and the issue was not resolved I would encourage

you to contact support directly.  To my knowledge we do not have any issues 

like that that have been open so long.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Spectator

Re: Why do almost half the channels show “unavailable” when using th guide?

Zip is 28303   Happened on 1 Arris box and 2 Cirrus DVR boxes.  Rebooted all of them and so far they seem ok