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Participant

Start Over Not Working

I missed the first ten minutes of a show today that has the Start Over symbol.  Nothing happened when I click on the symbol for start over on the remote.  I haven't used that feature in a long while so have I forgotten and there is another step to this?

 

I tried to find information at Spectrum Support but was told (1) to try later (which I did with the same result) to search for a support article and (2) when I clicked on Chat I was told THIRD PARTY cookies are required!  I don't and never have allowed third party cookies for any reason in the 20 years I have had computers (my first purchased software 20 years ago was to control cookies). 

 

So, I am here asking (as calling Spectrum is a mess I avoid if at all possible (used to be OK when it was Oceanic TWC).

3 REPLIES 3
Trusted Helper

Re: Start Over Not Working


@Desiree wrote:

I missed the first ten minutes of a show today that has the Start Over symbol.  Nothing happened when I click on the symbol for start over on the remote.  I haven't used that feature in a long while so have I forgotten and there is another step to this?

 

I tried to find information at Spectrum Support but was told (1) to try later (which I did with the same result) to search for a support article and (2) when I clicked on Chat I was told THIRD PARTY cookies are required!  I don't and never have allowed third party cookies for any reason in the 20 years I have had computers (my first purchased software 20 years ago was to control cookies). 

 

So, I am here asking (as calling Spectrum is a mess I avoid if at all possible (used to be OK when it was Oceanic TWC).


Hello,

Some comments to begin the investigation.  First, power off your cable box and unplug it for one minute.  Plug the box back in.  Allow your box to reboot.  Now, test the Start Over feature.  If this does not resolve the issue OR the problem comes back note that  any of the following are possible:

 

1.) The host station no longer allows Start Over for that channel.

2.) The Start Over feature was down when tried.

3.) There is a signal issue involved somewhere from preventing the show from being stated over. (possible.)

4.) You have DVR service and were recording the show and the Start Over feature does not work on shows being recorded or played back.

5.) An issue with your box, (unlikely)

6.) A time sensitive issue that when you tried it, it just did not work.

 

I would contact Spectrum through Twitter and let them know that Start Over is not working.  The Twitter page is called, "@Ask_Spectrum." Let them know that you have already done a cold reboot of your box.  Be sure to list the channel (s) in which Start Over is not working and take screenshots of your Cable Box Guide for reference.  Go to the Ask Spectrum Page on Twitter.  Log into Twitter and Follow the page.  (Sign up for Twitter, if you don't have an account.)

 

Next, send over a Direct Message (Private Message) with your account information and the channel(s) which Start Over does not work.  Include screenshots of Guide.  Request in your message that this information be sent to your local Spectrum/Oceanic office to test the Start Over feature. 

 

 If "Ask Spectrum" comes back and says Start Over is down, nothing you can do at this time.  If they say, we can access Start Over just fine, you may need to set up a service call.  If you set up the service call, avoid rebooting any boxes, modems, or routers for at least six hours!  Rebooting will reset the signal error codes back to zero, and the tech needs to see the error codes for the signal test that he will do, should he need to visit the home.

 

Satch

Participant

Re: Start Over Not Working

Thank you so much for the excellent information!  An hour later, same channel (CNN), start over worked.  So, I suppose it was down when I first tried it. 

 

I will keep this information in case I have a problem again with it and it doesn't clear up soon. 

Trusted Helper

Re: Start Over Not Working


@Desiree wrote:

Thank you so much for the excellent information!  An hour later, same channel (CNN), start over worked.  So, I suppose it was down when I first tried it. 

 

I will keep this information in case I have a problem again with it and it doesn't clear up soon. 


Glad to help!

 

If you can, please mark this issue as "Solved" so that it goes into our solutions database.

 

Satch