ant
Established Sharer

Searching doesn't find the titles, but Guide shows them!

For examples:

https://www.hbo.com/schedule-search-results?productIds=617074 has multiple dates and times for Truth About Killer Robots on HBO.

Thurs., 29 = LEGO Jurassic World: Secret Exhibit on NBC (https://www.nbc.com/lego-jurassic-world-the-secret-exhibit)

Searching on DCX3510M DVR's Navigator doesn't get any hits. However, I can find them in Guide if manually go through it. Is anyone else having this problem too or just me?

7 REPLIES 7
Trusted Helper

Re: Searching doesn't find the titles, but Guide shows them!

Sup Ant?

 

ODN Navigator B-button search having a ton of problems finding shows around the country on multiple boxes.  See here: (We recommend posting at the link below to keep this information consolidated and current.)

 

https://forums.timewarnercable.com/t5/Equipment/Guide-not-working-on-all-channels/td-p/158358

 

Satch

ant
Established Sharer

Re: Searching doesn't find the titles, but Guide shows them!


@Satch wrote:

Sup Ant?

 

ODN Navigator B-button search having a ton of problems finding shows around the country on multiple boxes.  See here: (We recommend posting at the link below to keep this information consolidated and current.)

 

https://forums.timewarnercable.com/t5/Equipment/Guide-not-working-on-all-channels/td-p/158358

 

Satch


Thanks. Good, it's not my side! Whew.

Observer

Re: Searching doesn't find the titles, but Guide shows them!

The thread quoted by Satch has been marked solved, but the issue still exists for me.   Is anyone else still having this problem?  Did anyone have this problem solved?

ant
Established Sharer

Re: Searching doesn't find the titles, but Guide shows them!


@13 wrote:

The thread quoted by Satch has been marked solved, but the issue still exists for me.   Is anyone else still having this problem?  Did anyone have this problem solved?


Yes, Satch and I are still having this problem. We even rebooted our Navigator boxes. I tried to search for HBO's Ready Player One last night, but it couldn't find its 2D movie (only previews and 3D movie). I PMed James_M to reopen that other thread.

Trusted Helper

Re: Searching doesn't find the titles, but Guide shows them!


@ant wrote:

@13 wrote:

The thread quoted by Satch has been marked solved, but the issue still exists for me.   Is anyone else still having this problem?  Did anyone have this problem solved?


Yes, Satch and I are still having this problem. We even rebooted our Navigator boxes. I tried to search for HBO's Ready Player One last night, but it couldn't find its 2D movie (only previews and 3D movie). I PMed James_M to reopen that other thread.


Yes,

 

Ditto what Ant said!  I also did the Settings menu reboot in ODN and the cold reboot in ODN with no change.  Friday, my area in Brookfield was without any TV, Phone, or Internet for about two hours  at two separate times that day.

 

My theory is that the update has not been pushed to our boxes yet, and that this might be one of those Monday into Tuesday Morning 12am-6am box auto reboot cycles with the funny letters and numbers count down like when there is a new version update.  Traditionally a regular reboot via Settings or power off and unplug just reloads the existing guide version onto the servers.  The reboot that fixes this has to be an automatic update push from Spectrum during the 12am-6am maintenance window.  The manual regular reboot" did not work for either of us at all.

 

If James opens up that other thread, I propose a merging of the two open topics so that we can follow along with this.

 

Satch

 

 

Newcomer

Re: Searching doesn't find the titles, but Guide shows them!

I have Arris/Motorola in SoCal, and the B-search is still not working.

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Community Manager

Re: Searching doesn't find the titles, but Guide shows them!

@gregnis

 

Please check out this related post, it will likely answer your question.  

https://forums.timewarnercable.com/t5/Equipment/Searching-doesn-t-find-the-titles-but-Guide-shows-th...