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Remote - up/down button not changing sequentially

On one of our Spectrum remotes, the up/down button does not go up/down one channel when pushed.  It jumps to On Demand Channels when pushed.  I had this proble a few years ago (when it was Time Warner) and the help desk walked me through an options menu for the up/down buttons.  I cannot find that menu at this time.  I am looking to change the option back to sequentially changing channels with the up/down button.  Thank you for any help you can suggest.

3 REPLIES 3
Lead Moderator

Re: Remote - up/down button not changing sequentially

Good morning!

 

When you hit the guide button 2x do you see that all channels are selected or are you seeing just On Demand is selected?

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums

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Re: Remote - up/down button not changing sequentially

Julia,

THANK YOU.  I remember that I was to push a button twice and I kept doing that with settings and menu.  Pressing "Guide" twice took me there immediately and I was able to select the options I wanted.  Again THANK YOU.

Kim

Lead Moderator

Re: Remote - up/down button not changing sequentially

You are very welcome.

 

Ive done that more than once myself!

 

Hope you have a good day!

 

Regards,

Julia R.

Spectrum-Social Media Customer Service

Lead Moderator-Community Forums