Remote buttons stop working

What is wrong with the TWC remotes? The buttons that I use most often stop working. The red light doesn't flash and I have to push the button over and over and push it very hard for that button to work. The other buttons work fine it's just the ones I use most often. This is the second time. I took my remote in and exchanged it for a new one 6 months ago and this one is now doing it. I hate this it is so annoying to push a button 5 or 6 times to get it to work. I can't just go get a new remote every 6 months.
Remote: UR5U-8780L-TWM
Spectrum Employee

Re: Remote buttons stop working

My apologies, if you are having issues with the remote the only thing we can suggest is to swap it as it seems like that is an issue with repeated use. 



Frank G

Forum Moderator

Spectrum Customer Care