Rookie

Rebooting your DVR remotely

I have a gradually-dying  Scientific Atlanta 8300. (I want to get it replaced but I need to watch all my recordings first - which never happens! Sound familiar?!) I have to reboot it frequently. I can usually access it remotely when I'm away (to cancel recordings,etc) but sometimes I can't  and I know that means it needs to be rebooted. Can I do it remotely or do I have to call TWC/Spectrum to do it for me? 

5 REPLIES 5
Trusted Helper

Re: Rebooting your DVR remotely


@gogglebox wrote:

I have a gradually-dying  Scientific Atlanta 8300. (I want to get it replaced but I need to watch all my recordings first - which never happens! Sound familiar?!) I have to reboot it frequently. I can usually access it remotely when I'm away (to cancel recordings,etc) but sometimes I can't  and I know that means it needs to be rebooted. Can I do it remotely or do I have to call TWC/Spectrum to do it for me? 


Hello,

Those SA boxes are about 20 years old!  It is possible that because of their age, that the remote technology may only be working intermittently.  You will need to contact Spectrum to do the following:

 

1.) Get an updated cable box.

 

2.) Check your signals and drop line, because a swapped box will never solve bad signals.  You will need to avoid rebooting your boxes, modems, or routers for six hours.  Reboots reset the error codes and the tech needs to see them.  Get your signals checked first.

 

3.) Ask for a box with a clock.  The new World Boxes that run Spectrum Guide do not have Remote Programing ready yet, nor Caller ID on TV if you also have Spectrum Landline voice services.

 

4.) Allow up to 72 hours, usually 48 hours for Remote Programing to start working.  You MUST have a box with a clock to insure this.

 

5.) You will be amazed at the speed of the newer boxes and the increased storage space, as well as the more modern guide!  Your SA-8300 DVR is too old to be counted on for reliability.  This COULD be a signal problem, related to the intermittent remote functionality.  Make sure that you follow the advice in Steps 2 and 3 to the letter.  Signals and wiring must be checked first.  But most likely, the very old box needs to be updated to a newer model.   Your current SA box has to be slow as snails!  Get your signals and lines checked, and a newer model box.

 

Satch

Rookie

Re: Rebooting your DVR remotely

Thanks for the prompt and detailed reply. Yes,it's pretty dire! For example it takes ages to follow commands so you overshoot fastforwarding and can't always stop it. Your solution is, of course,the best  and I want to do it, but in the meantime as I'm away can I reboot remotely or do I have to call Spectrum??

Trusted Helper

Re: Rebooting your DVR remotely


@gogglebox wrote:

Thanks for the prompt and detailed reply. Yes,it's pretty dire! For example it takes ages to follow commands so you overshoot fas-tforwarding and can't always stop it. Your solution is, of course,the best  and I want to do it, but in the meantime as I'm away can I reboot remotely or do I have to call Spectrum??


I would call Spectrum when you are going to be home and available to get your signals checked out and equipment updated.  Just say that you need a signal and drop line test, that your box is dying, and is barely operational and that you need to get a tech out.  I would call Spectrum over using the remote functionality with a 20-year old cable box!

 

But remember, don't reboot any equipment for six hours before your service call to avoid a resetting of the signal error codes, as the tech will need to see those when he comes out, and will need to check your wiring and line drop BEFORE updating your cable box.  If you are away now, I would call Spectrum, have them reboot the equipment over the phone and set up the service call.

 

Listen though, when you get that new box, DON"T OVER-REBOOT.  You should be able to go for like six months without rebooting.  And if you have picture pixilation and break up, a reboot will often only resolve the issue temporarily.  (It clears out the error codes, but if your signals or lines are bad, the problem will come back within hours to days until the signal problem or line issue is resolved by a tech.)  There are signal and line issues that require a tech dispatch to the residence.

 

On your Guide in Settings, if you Select DVR Compensation, you can control the amount of jump back from a fast-forward command.  I set mine to "Less."  That setting works fine for me.  Even though your signals must be checked, because your box is so old, you are still going to have slowness.

 

How's the remote?  If new batteries do not cause a good light up of the button presses or the keys are not responsive after a box update, you might want to ask the tech for an updated remote.  I have the Clicker-Backlight it is really good!  If the lights are lighting up well and you notice a speed boost with the updated box, no need to replace the remote.  Ask the tech to program the All Power or System button if he swaps out the remote so that you can control the Volume functions of your TV.

 

And keep in mind, you will need a box with a clock at this time to insure Remote DVR programing functionality, allowing at least 48 hours for the function to be offered after the box is updated to a different model.

 

Let us know what happens!

 

Satch

Rookie

Re: Rebooting your DVR remotely

Thanks again,I will!

Rookie

Re: Rebooting your DVR remotely

Hi Satch,I'm finally back and am about to call TWC.

Can I request a particular box? You said not the Worldbox and from my research it looks like not Spectrum boxes either,(no clock and probably lousy anyway!)

Which DVR boxes would you recommend? I don't want enhanced,it's pricier. There are Arris and Motorola. Any suggestions would be great. Do the techs have a variety of boxes in their vans?

Thanks!