Seasoned Contributor

One Box Reboots, But Not Another

About ten minutes before I posted this, the box in my bedroom rebooted on its own. I checked the one in my living room and it did not. I could tell because that box showed the correct time on the front, whereas the bedroom box did the booting process (you know, the whole front panel display lighting up, then “boot”, then “OCAP”, etc.). Both boxes are Arris DCX3200-M models. What could cause this? I know it’s not a software or firmware update (I looked in the Guide Diagnostics to be sure), because both of my boxes would’ve rebooted if that were the case.

I’m in Los Angeles, CA (90024).
6 REPLIES 6
Trusted Helper

Re: One Box Reboots, But Not Another


@Joey1986 wrote:
About ten minutes before I posted this, the box in my bedroom rebooted on its own. I checked the one in my living room and it did not. I could tell because that box showed the correct time on the front, whereas the bedroom box did the booting process (you know, the whole front panel display lighting up, then “boot”, then “OCAP”, etc.). Both boxes are Arris DCX3200-M models. What could cause this? I know it’s not a software or firmware update (I looked in the Guide Diagnostics to be sure), because both of my boxes would’ve rebooted if that were the case.

I’m in Los Angeles, CA (90024).

 

Hi Joey,

 

You're in LA.  There were some serious Spectrum issues related to the two earthquakes and Spectrum had some data repairs that needed to be done to it's databases.  I heard reports that there were some other areas of the country that were also affected by this. The network is huge.

 

One box may have had to do a diagnostic reboot relating to the same operational procedure that it would do if there was a software update.  It could be a data sensitivity thing affecting one box but not the other.  No  need to worry unless the box starts repeatedly rebooting.

 

Satch


 

Helper

Re: One Box Reboots, But Not Another

Rebooting can also be a symptom of poor signals. You may have a loose connection or a damaged coax cable running to that box.

Seasoned Contributor

Re: One Box Reboots, But Not Another

Cables are good, as are signals.
Trusted Helper

Re: One Box Reboots, But Not Another


@Joey1986 wrote:
Cables are good, as are signals.

Sup Joey?

 

My feeling is Spectrum stablizing data after the earthquakes.  You have some good boxes, so try to hold on to them!

 

Satch

Browser

Re: One Box Reboots, But Not Another


@Satch wrote:

@Joey1986 wrote:
Cables are good, as are signals.

Sup Joey?

 

My feeling is Spectrum stablizing data after the earthquakes.  You have some good boxes, so try to hold on to them!

 

Satch



@Satch wrote:

@Joey1986 wrote:
Cables are good, as are signals.

Sup Joey?

 

My feeling is Spectrum stablizing data after the earthquakes.  You have some good boxes, so try to hold on to them!

 

Satch


I agree with satch. My guess is the issues's are on Spectrum's end since I am sure they are in full damage control mode and are trying to repair all their systems as fast as humanly possible.

Proven Sharer

Re: One Box Reboots, But Not Another

@Joey1986 Also, note that even when you have multiple DVRs (or set-top converters) of the same model, code updates are downloaded to each unit  individually and acknowleged when complete.