Lead Moderator

New Spectrum Guide/Spectrum Guide: Helpful Tips

Note: If you’ve recently been upgraded to the new Spectrum Guide and are experiencing issues accessing the Spectrum Guide Main Menu or viewing On Demand and PPV content, refresh your Spectrum Receiver or select Reset Data in Settings & Support.

 

Error Codes

  1. Send a refresh signal.
  2. Reboot your receiver by unplugging the power cord and plugging it back in.
Note: Allow at least 60 seconds before plugging your receiver back in.

Still having trouble?

Go to Channel 2400 to view support videos or visit Spectrum Guide Support.

 

 

 

 

 

Accessing Favorites

 

  1. Make sure you’re in the Spectrum Guide.
  2. Press the Menu key or FAV key on your remote.

To add or remove a favorite channel:

  1. Press the Guide key on your remote.
  2. Use the arrow keys on your remote to choose and highlight the channel logo (on the left side of screen).
  3. Press OK/Select on your remote.
  4. Choose Favorite or Unfavorite and press OK/Select.

 

Mini Guide

 

While you’re watching a program, press the OK/Select key twice on your remote.

To change where the Mini Guide appears on your screen:

  1. Press the Menu key on your remote.
  2. Select Settings & Support.
  3. Choose Preferences.
  4. Select Guide Settings.
  5. Choose a position for the Mini Guide.
  6. Select either Top or Bottom.
  7. Select Save.

Add Titles to Watchlist

  1. Find and select any On Demand title.
  2. Select Add to Watchlist.
  3. Press OK/Select on your remote.

Video Settings

To access Video Settings:

  1. Press the Menu key on your remote.
  2. Select Settings & Support.
  3. Choose Preferences.
  4. Select Audio & Video.
  5. Go to Video and press OK/Select on your remote. From here, you can access:
    • Video Format: Select the screen resolution that’s best for your TV.
    • HD box on SDTV Aspect Ratio: Choose from Letterbox or Zoom.
    • SD box on HD Aspect Ratio: Choose from Pillar Bars or Stretch.
  6. Highlight Save and press OK/Select on your remote.
  1.  

 

Audio Settings

To access Audio Settings:

  1. Press the Menu key on your remote.
  2. Select Settings & Support.
  3. Choose Preferences.
  4. Select Audio & Video.
  5. Select Audio. From here, you can change:
    • Language Preference
    • Stereo Audio: Choose from Enhanced (recommended), Compact, or Standard.
    • Descriptive Video Services (DVS): When turned on, DVS describes actions, costumes, facial expressions, settings and scene changes.
    • Secondary Audio Programming (SAP): Used to provide audio tracks in other languages than the native language of the program.
Note: Not all programs provide SAP service.
  1. Highlight Save and press OK/Select on your remote.

 

 

Guide Viewing Options

 

Filter the Guide

  1. Press the A or Options key on your remote.
  2. Choose from the filters and press OK/Select on your remote.

Sort Channels

You can sort channels on the Guide by channel number or alphabetically by network name.

  1. Choose an option.
  2. Press OK/Select on your remote.

 

If you're a customer with a disability, please contact us if you need assistance.