I'm a new customer and we constantly have errors with the guide not working and same with the DVR. Not very impressed with the TV service so far! Zip is 45052.
I am sorry to hear you are having problems.
Do you have Internet service with us? If so taking a look at your modem
signal levels and logs might give us the answer. We see these issues
when there are issues with the signal levels.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
I would reset the box if i were you sometime these issues with signals have to with syncing cause of the line signal changes due to climate conditions . Weather affects the signals so it affects the sync communications . So to do this unplug reciever from wall for about 10 secs and plug it back it in. This fixes freezes , guides , checkboarding . Signals are affect by weather conditions so they affect the syncing your boxes does with signal . When box gets out of sync you have to
Do a sync reset
uplug for 10 secs
plug in reciever