Guide not working

I'm a new customer and we constantly have errors with the guide not working and same with the DVR. Not very impressed with the TV service so far! Zip is 45052.

Lead Moderator

Re: Guide not working

I am sorry to hear you are having problems.


Do you have Internet service with us? If so taking a look at your modem

signal levels and logs might give us the answer. We see these issues 

when there are issues with the signal levels.


Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Not applicable

Re: Guide not working

I would reset the box if i were you sometime these issues with signals have to with syncing cause of the line signal changes due to climate conditions . Weather affects the signals so it affects the sync communications . So to do this unplug reciever from wall for about 10 secs and plug it back it in. This fixes freezes , guides , checkboarding . Signals are affect by weather conditions so they affect the syncing your boxes does with signal . When box gets out of sync you have to 


Do a sync reset 

uplug for 10 secs 

plug in reciever