Observer

Digital adapter digital adapter turns itself off overnight turns

Is there a way to prevent the adapter from turning itself overnight.

11 REPLIES 11
Moderator

Re: Digital adapter digital adapter turns itself off overnight turns

Good morning!

 

I am sorry to hear the digital adapter is shutting off. What steps do you take

to power that back on?

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: Digital adapter digital adapter turns itself off overnight turns

I just press the power button and it comes back on. It always goes back the Spectrum info channel  

Lead Moderator

Re: Digital adapter digital adapter turns itself off overnight turns

Once you power that back on what does the light then do? You indicated that you had moved one of the newer DTA boxes to that outlet. Did this box then exhibit the same behavior on the alternate outlet? 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Highlighted
Observer

Re: Digital adapter digital adapter turns itself off overnight turns

I haven’t moved it to a different outlet. It has been plugged into the same power strip that the tv is plugged into.. They are the only two things plugged in.

When I turn it back on the light stays lit.  However, I just went out for a few hour and checked and the light is out again. Had to press the powe button again and, as before, the tv is set to the Spectrum info channel.

Lead Moderator

Re: Digital adapter digital adapter turns itself off overnight turns

Are you able to swap that box with another and let us know if you see the same thing on the new box at that location?

 

If this box continues to do this at the other outlet I would encourage you to 

swap out the box at one of the local store locations.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: Digital adapter digital adapter turns itself off overnight turns

I only have that one.

Observer

Re: Digital adapter digital adapter turns itself off overnight turns

 
Lead Moderator

Re: Digital adapter digital adapter turns itself off overnight turns

I am very sorry, i do see that you had not mentioned other boxes. I am unsure 

why I had that idea in my mind when asking questions. 

 

Do you have Internet service with Spectrum? If so we can take a look at 

the signal levels to try and determine if there is a problem outside of the 

equipment. Signal levels etc. 

 

Forums are intended for peer to peer support. If you would prefer to have direct support you can certainly contact our Social Media Customer Care Team at 

 

 Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: Digital adapter digital adapter turns itself off overnight turns

I prefer just to call Spectrum on Monday

Thank you