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Digital Sound problem after firmware update of Arris box

I have my Arris box connected via Tos-link(optical) to my stereo which has worked fine for years. After the December update to the box firmware, any change of channel results in no sound. Worked with the TWC customer service who went through changing Audio Output formats with no success. Any channel change resulted in no sound. 

 

Did some experiments on my own and found that in the Audio setup, the Dolby Volume option needs to be set to ON. Even if Dolbly Output isn't in use, this setting is required. Then the box will maintain sound when channels are changed.

 

Hope this helps.

3 REPLIES 3
Spectrum Employee

Re: Digital Sound problem after firmware update of Arris box

This is great information, dointhefish. Which box were you using? It may help others to know that information.

Regards,
Frank G
Forum Moderator
Expert

Re: Digital Sound problem after firmware update of Arris box

Is video via component or HDMI?

 

Not applicable

Re: Digital Sound problem after firmware update of Arris box

HDMI