We are sorry to hear you have had so much trouble. Had we sent out a technician to replace the
equipment or had you swapped the equipment at a local TWC store location?
It sounds like a technician should come out to investigate the problems, there may
be a signal issue causing the disruption in service.
If you will contact us by clicking this link we can get something scheduled for you.
TWC-Social Media Customer Care
Moderator - TWC Community Forums
Bad signal levels.. too many splitters, loose connections, open ports, etc...
Hold in the select button for 10 seconds then hit the up arrow.
Copy and paste the modems signal level and error log pages and your zip code
hold the select on the remote in for 10 seconds, release it and hit the up arrow. Should have a service menu with levels.
To see the modems levels and errors, go to 192.168.0.1 or 192.168.100.1