Newcomer

DVR hardly works

I have had nothing but trouble with this service for years. The DVR has always been super slow, on demand barely works . Since spectrum changed what ever it was they changed a couple of weeks ago, the DVR is worse! Now it barely record's anything, on demand Freeze's up, and just changing channels can take several minutes. For $208 a month I expect a lot better service than this. Satellite works better than this even when it's snowing or raining!
2 REPLIES 2
Helper

Re: DVR hardly works

Have you had a tech come out to check everything? Sounds like a classic case of bad signals due to damaged coax, loose connections, water in the pedestal, old filters, etc.

Trusted Helper

Re: DVR hardly works


@reds91185 wrote:

Have you had a tech come out to check everything? Sounds like a classic case of bad signals due to damaged coax, loose connections, water in the pedestal, old filters, etc.


Agree with Reds,

 

Firstly, you will need a tech dispatched to your home to check your signals and drop line.  As well as inside and outside connections and wiring.  Most importantly, do not reboot any equipment for six hours prior to your service call.  This includes boxes, modems, and routers.  Doing so will reset the signal error codes and tech needs to see that.  SWAPPED BOXES WILL NEVER SOLVE BAD SIGNALS.  All splitters should be removed as they also can interfere with signal strength.

 

If your signals, wiring, and lines from inside and outside the home are good, the tech will need to swap out the DVR.

 

Satch