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There seems to be no rhyme or reason why this happens ... I can’t pause the show either ... what’s happening? It happens maybe once a week or so — Do I just need a new box?
You need a tech out to check your signals and drop line. Bad signals and a bad drop line will not be solved by a swapped box. Don't reset any equipment for six hours prior to your appointment. This resets the signal error codes to zero, and you don't want that.
If it's not a signal or drop line issue, the box will likely need to be replaced.