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DVR access issue

We recently had our cable installed.  When I try to set the DVR to record a show using the remote/box, I can go through all the motions, but when I click on 'Yes' to record, it doesn't set the recording.  There is no red dot on the guide by the show and the show is not listed under Scheduled in the List area.  However, I can use the phone app to set the DVR recording and then when I go to the Scheduled area using the remote/box, it's there to be recorded and does record.  Why can I not set the recordings through the cable box?

2 REPLIES 2
Trusted Helper

Re: DVR access issue


@ghl370 wrote:

We recently had our cable installed.  When I try to set the DVR to record a show using the remote/box, I can go through all the motions, but when I click on 'Yes' to record, it doesn't set the recording.  There is no red dot on the guide by the show and the show is not listed under Scheduled in the List area.  However, I can use the phone app to set the DVR recording and then when I go to the Scheduled area using the remote/box, it's there to be recorded and does record.  Why can I not set the recordings through the cable box?


Greetings,

 

Was this a self install or a tech install?  You should contact Spectrum because it is possible that the DVR codes themselves for use of the DVR are not plugged into your account.  The account just thinks it is a regular non-DVR box.

 

@Mention that you can set recordings through the phone app.  If you want to avoid a wait on the phone, go to Twitter and follow the @Ask Spectrum account.  (You will need to obviously get a Twitter account or log in to your existing Twitter account.)  Copy and paste the above information into a Private Message. (Direct Message) to @Ask Spectrum.  You will also need to provide your account information in the Direct Message.  They may need to set up a service call if this is not a DVR code authorization issue.

 

Satch

Lead Moderator

Re: DVR access issue

Good morning. 

My first suggestion would be to unplug the power to the DVR for about a minute

and then plug it back in to reboot. If you are still experiencing the issue please 

do contact us for direct support. 

 

@Satch mentioned Twitter, if you do not have a Twitter account you can 

also reach us via Facebook.com/Spectrum

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums