Observer

DVR RECORDINGS VOLUME TOO LOW

Our cable box is connected directly via HDMI to our SAMSUNG TV.

We listen to live TV at a volume of 12-15.

When we listen to recordings of any channel made on the DVR we need to turn the volume up to 47-55 in order to hear.

How can we fix that?

Thanks,

Alan

4 REPLIES 4
Trusted Helper

Re: DVR RECORDINGS VOLUME TOO LOW


@CableAlan wrote:

Our cable box is connected directly via HDMI to our SAMSUNG TV.

We listen to live TV at a volume of 12-15.

When we listen to recordings of any channel made on the DVR we need to turn the volume up to 47-55 in order to hear.

How can we fix that?

Thanks,

Alan


Hi Alan,

 

Some questions:

 

1.) What is the make and model of your cable box?

2.) Are you running the New Spectrum Guide or ODN Navigator, or I-Guide?

3.) Is the low volume across all cable channels?

4.) Did this result happen with a swapped, box, where a different box was fine?

5.) Have you tried adjusting the SOUND settings, using your TV remote? (not cable remote.)

 

I don't know how to change the sound settings on the box runnung the new Spectrum Guide or I-Guide  But if you are running the Navigator Guide, press Settings and go to Devices.

 

Scroll through the Audio and Volume options in the screen  One is something called Volume Range (I think) (Set that to Fixed)  There's another Volume Level setting in Audio Output with the optionals of Normal, Narrow, and Wide.  You can use Normal and Narrow, but not Wide.  Experimment with the Normal and Narrow settings audio settings.  There's also an audio setting that you can switch from Mono to Stereo.  Do that and save your changes.

 

I can't find a picture to illustrate the Audio Device settings in ODN-Navigator guide.  But I did find a screen capture for the New Spectrum Guide on how to adust Audio Settings here: (See attatched photo.)

 

Let us know what happens!

 

Satch

 

PS. I always had the opposite effect.  Box would have a great TV volume between 14-20 (HDMI cable.) but when playing a DVD movie I would have have to turn it  30-35 using the different video source.

 

Annotation 2019-03-09 163239.jpg

Observer

Re: DVR RECORDINGS VOLUME TOO LOW

Hi Satch,

 

Thank you for taking the time to answer!

 

Here are the answers to your questions:

 

             1.) What is the make and model of your cable box?

 

                 Cisco.

  

             2.) Are you running the New Spectrum Guide or ODN Navigator, or I-Guide?

 

                ODN.

 

 

           3.) Is the low volume across all cable channels?

 

                YES.

 

 

          4.) Did this result happen with a swapped, box, where a different box was fine?

 

                NO.

 

 

         5.) Have you tried adjusting the SOUND settings, using your TV remote? (not cable                           remote.)

 

              YES.  (I've tried setting the Cable sound to zero, and using the TV sound instead, and vice versa, but neither helped.)

 

I also checked the Settings, and they are as you suggested and they were already set to FIXED, NARROW, STEREO.

 

ONE NEW OBSERVATION: I just noticed that if I play a recording I made a few minutes ago, the volume is fine.   Makes me wonder if there's some Setting (cable box?, TV?) that is reducing the volume if I turn the TV and cable box off before we play the recordings?

 

I hope this helps.   

 

Thanks again,

 

Alan

Trusted Helper

Re: DVR RECORDINGS VOLUME TOO LOW


@CableAlan wrote:

Hi Satch,

 

Thank you for taking the time to answer!

 

Here are the answers to your questions:

 

             1.) What is the make and model of your cable box?

 

                 Cisco.

  

             2.) Are you running the New Spectrum Guide or ODN Navigator, or I-Guide?

 

                ODN.

 

 

           3.) Is the low volume across all cable channels?

 

                YES.

 

 

          4.) Did this result happen with a swapped, box, where a different box was fine?

 

                NO.

 

 

         5.) Have you tried adjusting the SOUND settings, using your TV remote? (not cable                           remote.)

 

              YES.  (I've tried setting the Cable sound to zero, and using the TV sound instead, and vice versa, but neither helped.)

 

I also checked the Settings, and they are as you suggested and they were already set to FIXED, NARROW, STEREO.

 

ONE NEW OBSERVATION: I just noticed that if I play a recording I made a few minutes ago, the volume is fine.   Makes me wonder if there's some Setting (cable box?, TV?) that is reducing the volume if I turn the TV and cable box off before we play the recordings?

 

I hope this helps.   

 

Thanks again,

 

Alan


RIght now,

 

I would put this problem on watch.  You don't really want to swap out the box, because the Cisco is a great box, and you might wind up with Spectrum Guide, which has some glitches that have not been worked out yet.  If you have an ODN box, hold on to it for as long as you can.  I also have a six-tuner Cisco 9865, and it's great!  They rarely give out the six-tuner boxes anymore.  It's either a four-tuner World box, or an older two-tuner model.  And that's  my concern if you do a service call on this. 

 

If it happens again, maybe try a new HDMI cable and make sure it's new, and a good one.  You will need to spend about $20.  That might help with this issue.  If that doesn't work, or this issue comes back, do a service call, but just say to the tech, "I really don't want to replace my box."  Now, this assumes that the lower volume is the only issue.

 

Satch

Observer

Re: DVR RECORDINGS VOLUME TOO LOW

That sounds like good advice!

 

I will follow it!

 

This is not exactly world peace we're talking about, just another minor annoyance.

 

Thanks, Satch.

 

Alan