Just a guess, but it sounds like these cable boxes were receiving an update from Spectrum's servers, perhaps a firmware update or other major software release. Are you saying that the box is stuck on this status? For how long?
You may be able to reinitiate the sync by unplugging the box for a minute or so then reconnecting the power to let it go through the process again.
There was a guide update overnight. it may be necessary to restart the cable box once the update completes.
If the issue is not resolved, we encourage you to contact support directly for further assistance.
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