Observer

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

@Lisa 

i hope you get this resolved today to. breaking up and pixeliation is almost never a box issue you might want to have a tech come out to and do a drop line check. i know when i had all of my issues with my service. i was told i needed construction. so i decided to have them run fiber strait to my pad ( out of my own pocket ) not cheap but it's worth it in the long run. there no breaking up an pixelation the PQ is better as well. like i said i was never a grandfarthered TWC customer and i got a dual tuner DVR LOL that was a jaw dropping experiance. i called into customer service and complained and they sent a tech out to upgrade my box. then when he said he didn't have a 6 tuner box. i told him i would cancel and go else where and he could take all there junk out of my pad!!! needless to say he ran down to his truck and magicly found a 6 tuner box. i never seen someone move as fast as he did that day LOL

Helper

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

@lisa8541  The absolute newest DVRs are the Spectrum 210 models. They are 4 tuner, run the new Spectrum Guide in many areas, and allow for direct access to Netflix without having to change inputs.  The only caveat with Spectrum Guide is that they do not support DVR management from the app which is a big downer for some.

Observer

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

So. Funny story....

Went to the other store this afternoon to swap out the 2nd non-working box. Turns out the other store kept issuing  OUT OF AREA boxes. Never would have worked to begin with. The rep noted that there's an inital for the coverage city w/in part of the SKU. She confirmed that in both of my receipts, they were out of area SKUs. Out of all the people we've talked to over this week w/Spectrum (customer service, tech support, equipment activation, escalation specialists, supervisors, etc., etc.), only the gal in the other store was able to pick up on this horrendously glaring error. The devil's in the details, that's for sure.

 

We were issued the Cisco 9865 (6-tuner) box for our proper coverage area, so hopefully that's the last of it!

Observer

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

Wow good to know about that 4 tuner. I use the app all the time for scheduling shows. We'll be keeping the 6-tuner for as long as we can!

Observer

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

glad you got it all worked out lisa. i can't belive the reps had no idea the reps didn't know the SKU'S were out of area though!!! hopefully you'll be watch some t.v. tonight!!!

Observer

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS

don't the 210 units technically have 8 tuners in them but 4 of them are locked for some strange reason. though i read somewhere the 210 can be had with upto 16 tuners in to also. why spectrum went to 4 tuners i will never know!!!
Trusted Helper

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS


@lisa8541 wrote:

We hooked up 2 other boxes in the house to our living room where the dvr normally resides - both boxes booted just fine, no pixelating, etc.  It's actually the only way we can watch TV right now. We do have Spectrum phone and internet (both are also located in the living room) and no issues there. My last call to Spectrum yesterday was when I activated our new cable modem/router & she said she saw no issues connection-wise, which is why she was hedging on the side that I most likely  got another bad box. I will have to check out the modem signal page, but when I hooked everything up yesterday, signal showed no issues.

 

Since the 6-tuner boxes seem to be few-and-far-between, is this most likely the case of the luck of the draw - whether its a good or bad box? We certainly don't want to give up our TWC grandfathered 6-tuner box, but would we have better luck going forward with the 4-tuner boxes that are most likely brand new? These refurb units seem to be a real joke.

 

Thoughts? Thank you guys again for your suggestions!


No!

 

Hold on to the 6-tuner box til the day you die, unless it is really working poorly.  But remember, have signals checled first, don't reboot anything for six hours prior to a service call to avoid a reset of your error codes.  Always have the tech check your line drop, your basement wiring, and connected cable wiring to the TV and equipment.  The box should be THE LAST thing to replace, not the first thing!

 

Satch

Helper

Re: ARRIS DCX3600-M DVR "NOT TUNABLE" -- BUT OTHER EQUIPMENT IN HOUSE WORKS


@krel_2018 wrote:
don't the 210 units technically have 8 tuners in them but 4 of them are locked for some strange reason. though i read somewhere the 210 can be had with upto 16 tuners in to also. why spectrum went to 4 tuners i will never know!!!

Yes but but since only 4 tuners are active I didn't want to confuse the issue.