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Toshiba IP5122 Voip not working with Spectrum internet

Hi,

 

My toshiba voip works intermittently with spectrum internet. The phone will be working for a couple of minutes then will turn off. After it turns back, message will say "trying primary server" or "server not found."

Need assistance in troubleshooting.

 

Thanks in advance,

 

Joe

3 REPLIES 3
Community Manager

Re: Toshiba IP5122 Voip not working with Spectrum internet

A good place to start is to ensure that SIP/ALG is disabled on the modem/router.  Typically, this setting is enabled by default.  If the issue is not resolved, we encourage you to contact support directly for further assistance and troubleshooting.

 

Please contact us at: 

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Re: Toshiba IP5122 Voip not working with Spectrum internet

Hi James,

 

Thanks for the advice. I spoke to the tech. support and told me to exchange my Sagemcom router to an Askey router. Since the sagecom have no access to disable the SIP/ALG per tech support.

 

Regards,

 

Joe

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Re: Toshiba IP5122 Voip not working with Spectrum internet

Everything's working fine now thanks to the Sagemcom askey router. No more drop calls.

 

Thanks,

 

Joe