I have been unable to get incoming calls . I reset the modem and then it could get some calls that would only last 30 seconds then disconnect. I spent about an hour on cell phone with support. They had me give them a call back number I gave my cell number 3 times for obvious reasons. They said I would get a call . My app is saying they tried 2 times to call my home phone which is now not working again.
You will need to set up a service call to check your signals and drop line. Don't reset any equipment, (boxes, modems, or routers, ) for six hours as the tech will need to see the signal error codes. Since you have already done the modem reset, and the problem persists, a tech will need to be dispatched to check your signals, lines, wiring, and modem itself.
They are supposed to call me , but they only try on my home phone, it says on my cell app that they called .
I would say since you are having phone problems, get a Twitter Account or log into Twitter and follow the Ask Spectrum page. Send a Direct Message on Twitter with your account information, that your Spectrum Phone service does not work and you need to schedule a signal and drop line test. Let them know that you can't get a confirmation call via your landline because your phone is not working. Here is the page:
Set up the confirmation through your cell phone. Or some other contact, Please contact us back if this does not work out for you.
Have you tried a different physical telephone?
Are you using a cordless or corded phone?
Does the phone plug directly into the modem or are you using your house wiring currently?
If you do a test call home on say a cellular telephone now do you get a ring or a busy signal?
If you are getting a busy signal try and unplug your phone from the modem and do another test call. Do you get a ring then?
If you get a busy signal with the phone plugged in but get a ring when there is no phone plugged into the modem it would point to a problem with the telephone equipment.
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