Return Equipment once Service Expires?


I just recently noticed that our IntelligentHome service was cancelled abruptly with no notice that I recall. Thats fine, whatever...The alarm/motion sensors and touchscreen all still work, I just assume no one will be notified? My question is, if i call TWC support and tell them, and decide i DONT want to renew service, will they ask me to return all the equipment, or do i own them now? Thanks in advance for any information!

Lead Moderator

Re: Return Equipment once Service Expires?

If your service was cancelled without your requesting it I would highly suggest calling

Intelligent Home Support to have this looked into 1-855-892-4444.  If you prefer you can contact us directly at Forums_Help.  An account with us does not expire and cancel out, it would need to be initiated. 



Thank you for participating in the Forums.
Have a good rest of the day!


Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums