@Luckymekc21 We are sorry you are having a poor experience with the Intelligent Home product.
We would be happy to look into this for you. I noticed on another of your posts that you have also
had trouble with your promotional offer. If you will please contact us directly at TWC_ForumsHelp
Please do include your account number and verification of your address to get started.
TWC-Social Media Customer Care
Moderator - TWC Community Forums