postmaster support? 554 dnvrco-cmomta01 cmsmtp ESMTP server not available AUP#O-1000)

I run a small mail server at home and have for many years.  The last few days I've discovered that outgoing mail is no longer being relayed.  Server here is running Postfix, my relayhost setting was set to smtp-server.austin.rr.com, but I've just updated it to mail.twc.com with no change.

When my system attempts to send an email, I see this in my logs:

 

Oct 26 10:38:40 wrights-Mac-mini postfix/smtp[86673]: 3064C305F344: to=<xxx@xxx.com>, relay=mail.twc.com[107.14.73.68]:25, delay=1552, delays=1550/0.01/2.2/0, dsn=4.0.0, status=deferred (host mail.twc.com[107.14.73.68] refused to talk to me: 554 dnvrco-cmomta02 cmsmtp ESMTP server not available AUP#O-1000)

 

Again, this only started a few days ago and my system had been running fine for years.

 

Roadrunner and TWC used to have a web page just for postmasters to help with mail server issues, I'm not finding any such page on Spectrum's site and do not know who there I can contact regarding this issue.  Normail support staff will have no knowledge of mail server setups or be able to help.

 

Any assistance is appreciated.

3 REPLIES 3
Lead Moderator

Re: postmaster support? 554 dnvrco-cmomta01 cmsmtp ESMTP server not available AUP#O-1000)

Good morning.

 

I am sorry, we do not support relay through our SMTP servers. You would need to 

find a different server that allows relay. I am sorry for the frustration. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Re: postmaster support? 554 dnvrco-cmomta01 cmsmtp ESMTP server not available AUP#O-1000)

And this just changed in the last week after working for 10+ years? 

Newcomer

Re: postmaster support? 554 dnvrco-cmomta01 cmsmtp ESMTP server not available AUP#O-1000)

Just wanted to point out that wrightthisway is not alone in running a mail server on a personally-owned domain. I do the same thing, and I'm fighting the same issues. For years I've stayed with TWC/Spectrum, even though they charge more than the other options in town, specifically because Spectrum didn't impose blocks that prevented me from running my own SMTP server to collect and relay mail. I even tried turning on SMTP authentication, and quickly found that Spectrum's SMTP server shuts down the connection immediately, before even giving the client a chance to authenticate.