Not applicable

is server mail.twc.com:993 down?

I have been unable to connect to the mail server since Friday. I am using a Galaxy S8 with Outlook. Other mail clients can't connect either. Webmail works fine on my desktop. When will the server be up?

2 REPLIES 2
Community Manager

Re: is server mail.twc.com:993 down?

I've included a link to email support that you might find helpful.  Webmail servers have been updated, please try using the updated server settings: mobile.charter.net:993

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Re: is server mail.twc.com:993 down?

James, thanks for the tip. That didn't work either. The error message still says "Check your email and password and try again." I even changed my password and still get the same error message.