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change from time warner webmail to spectrum webmail

My entire family as has a problem downloading attachments since Spectrum forced the change from the Time Warner system.  As of the date of the change we have been unable to download and open any attachments. It does download but when it opens in, for example, Word or Excel it comes out gibberish. I know it is the Spectrum webmail because it worked fine under Time Warner's program and it works fine using any other email service, so it is NOT the computers or any programming. But I checked those too just in case.  One 1 of the 4 computers Spectrum webmail offers a choice to open or save. If the file can be saved and opened later it works fine. But that option is not offered on 3 of the webmail setups.

 

This needs to be fixed, ALONG WITH ALL OTHER WEBMAIL UPGRADE FAILURES FROM THE 3/26/19  PROCESS. . 

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Re: change from time warner webmail to spectrum webmail

What did support say when you contacted them?