I'm trying to help my mother, who has been unable to send email for about a week. Prior to that everything worked fine, and no changes have been made to account for the unexpected behavior.
The error message via Thunderbird says... "An error occured while sending mail: The Mail server sent an incorrect greeting: p-impout010.msg.pkvw.co.charter.net cmsmtp 184.108.40.206 blocked AUP#CMDNS"
So I installed eMClient, to see if it would resolve things. Nope; it gives a similar error... "Invalid server reply when connecting: 'p-impout002.msg.pkvw.co.charter.net cmsmtp 220.127.116.11 blocked AUP#CMDNS"
What in the world is going on and how can we fix it???
I apologize for any poor experience. I've provided a link to email support that you may find helpful: Email Support link
Unless you are an authorized user on your mother's account, we are limited in how we can assist. We encourage you have her contact support directly for further assistance.
Please contact us at:
I have a similar problem. Perhaps if this post was answered we all could learn from it and fix our own problems.
Getting a correct response from Specrum on the phone is next to impossible.