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Rookie

Re: Roadrunner/E Mail slow to load

I call BS on the 'too many messages' causing webmail to be slow.  Spectrum is promoting 5GB of storage allocated to email.  I'm at most around 2M  - 10M of that 5GB and it is still unbelievably slow.

 

Get it together charter spectrum!

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Rookie

Re: Roadrunner/E Mail slow to load

I'm up to 10MB only because Spectrum isn't emptying my Spam folder as they should be.  I gave up trying to delete the spam myself because it was taking too long.  Yes, I've reported this a few times to Spectrum already.

 

I still have spam in Spam folder going back to November 14, 2019 (the last time I emptied the folder), over 900 emails!

Per https://www.spectrum.net/support/internet/marking-emails-spam-tb

"Emails in the Spam folder are automatically deleted after 14 days."  NOT!

Per https://www.spectrum.net/support/internet/how-delete-emails-bhn-twc

"Emails in the Trash folder are automatically deleted after 3 days. Emails in the Spam folder are automatically deleted after 14 days."   Trash is getting deleted, but not Spam.

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Contributor

Re: Slow Email?

No longer having a problem with slow e-mail after they upgraded them. For once, I can leave a positive comment about the improvement in speed of the mail servers. E-mail is much faster and I didn't have to clear my cache as requested numerous times by support personnel.