Newcomer

Slow Email?

\Is it just me or is the email system from Time Warner, Spectrum, Charter, whatever name you want to call it, as horribly slow?  My email is so slow that I get irritated and give up trying to use it.  It has been like this from Day 1.  I rarely even log on to check it anymore.  The only time I do is when I have to log in to get an email from somewhere when I used the rr email as my contact email.  I never use this email for any sign ups for anything anymore.  You would think that as much money as this company makes the email system would be lightening fast.  And what is up with not being able to find out what I am paying for with my "Turbo" internet.  I thought I was paying for 50 mpbs and I get 23.  So sad... 

8 REPLIES 8
Trusted Helper

Re: Slow Email?


@njtaylor wrote:

\Is it just me or is the email system from Time Warner, Spectrum, Charter, whatever name you want to call it, as horribly slow?  My email is so slow that I get irritated and give up trying to use it.  It has been like this from Day 1.  I rarely even log on to check it anymore.  The only time I do is when I have to log in to get an email from somewhere when I used the rr email as my contact email.  I never use this email for any sign ups for anything anymore.  You would think that as much money as this company makes the email system would be lightening fast.  And what is up with not being able to find out what I am paying for with my "Turbo" internet.  I thought I was paying for 50 mpbs and I get 23.  So sad... 

 

See my post in this thread for the email solution:

 

https://forums.timewarnercable.com/t5/Email/Spectrum-took-over-TWC-webmail-in-nov-2017-and-it-s-real...

 

Satch


 

Highlighted
Newcomer

Re: Slow Email?

The answer is to use another email application? If I pay for a service, and that service also has email, and the provider has a web client that they promote, then it is on Spectrum to fix this. It is so incredibly slow I also don't check it often. All of my other email accounts use web apps with no issues. Spectrum should be able to do the same.

 

Bob

Trusted Helper

Re: Slow Email?


@theVOICEofBOB wrote:

The answer is to use another email application? If I pay for a service, and that service also has email, and the provider has a web client that they promote, then it is on Spectrum to fix this. It is so incredibly slow I also don't check it often. All of my other email accounts use web apps with no issues. Spectrum should be able to do the same.

 

Bob


I agree Bob 100%

 

But the cable techs that have email services are only moderately trained in the email technologies. Therefore, they only see a need to occasionally update if at all, and are slow to fix problems.  Whereas with CATV, High Speed Internet, Phone, and Mobile, they do a much better job in those areas because they invest much more in those technologies than email.

 

Satch

Lead Moderator

Re: Slow Email?

Good morning.

 

When we are looking at issues causing slow response, this is normally due to having a overly large number of emails in the inbox or having too many subfolders. 

 

We encourage you to use a 3rd party mail client to download the emails off of our 

server. Once that is done, you can store those locally on your device/computer and should

see less latency on the webmail.spectrum.net site. 

 

Julia R

Newcomer

Re: Slow Email?

Webmail has become a joke.  Interesting that Spectrum's response is to use a 3rd party email provider.  Does it not occur to Spectrum that switching to another email provider makes it MORE likely i.e. easier to switch to another internet provider?  Pretty amazing that Spectrum's best response is to use another email provider - great response to people that have been using a roadrunner email for 20+ years!  While webmail under Time Warner wasn't great, it was at least usable.  It's now a joke under Spectrum!

Lead Moderator

Re: Slow Email?

@Twinmom95 , We are suggesting to use a third party email client to download the email off of the server.

 

Latency while logging in, or while navigating the email website, is most noted when 

the mailbox is overfull, or when there are a large number of sub folders. Downloading those, removing them from the server, should restore normal function.

 

Julia R. 

Not applicable

Re: Slow Email?

The funny thing about that response from Spectrum is that I have tried three different third party email clients but not one is even able to verify the username or password - even with correct server settings.

I was told by Spectrum that there is nothing more they can do other than ensure I have the correct settings. They could not guarantee that any third party would be able to solve the problem.

Valued Contributor

Re: Slow Email?

If yours is a roadrunner account, please try this:

Thunderbird, IMAP

Server Settings: mail.twc.com, 993, SSL/TLS, Normal password.

SMTP Server: mail.twc.com, 587, STARTTLS, Normal password.