Rookie

Retrieving twc folders after migration

Can ANYONE tell me how to retrieve my folders from my roadrunner account?  Spectrum told me that once the migration was completed they would be back in my account however I've yet to see them and I am getting NO HELP from spectrum.  Not one of their technical "specialists" seems to have an answer for me.  It is unfathonable to me that Spectrum would have closed the roadrunner server without checking that all files were transferred on the new platform.   I CANNOT believe this is not a top priority subject.  Do not tell me that years of saved emails are now unretrievable.  Certainly that would be migration 101 correct??????????    I apprecate a response from a spectrum specialist on how to retrieve my folders (which contain many legal documents that I need to access).     

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Helper

Re: Retrieving twc folders after migration

While I can't answer your main question as to how to retrieve the old files, I can say that if you do get them back immediately forward them to a free web-based email account like gmail or Yahoo mail. That way you won't have this problem again in the future and you can rest assured that if you ever change providers that your email won't be lost again.