Lead Moderator

Residential Spectrum Email: Quick Reference Guide

Check Your Email

  1. Sign into Spectrum Email.
  2. Under the Email tab, select Inbox.

Spectrum Email: Features

Compose-Creates a new email message.
Get Email-Checks for new mail and refreshes email in your inbox.
Help-Access support content for Spectrum email.
 
Reading Emails
  1. Go to your inbox.
  2. Select an email.
  3. A reading pane will appear to the right.

Helpful Tip: Select the arrow icon at the top left to view in full-screen mode. Select the arrow again to return to default view.

 

 

To mark emails as read or unread:

  1. Use the check boxes to choose the email(s) you want to mark as read or unread.
  2. Select the Mark As tab (top).
  3. Select either Read or Unread from the drop-down menu.

To Flag or Unflag:

  1. Use the check boxes to choose the email(s) you want to you want to flag.
  2. Select the Mark As tab (top) and select Flag from the drop-down menu.
  3. Select Flag again to remove a flag.
 

To report emails as Spam:

  1. Use the check boxes to choose the email(s) you want to report as spam.
  2. Select the Mark As tab (top).
  3. Select Spam from the drop-down menu.

Optional: You can drag and drop the email(s) into the Spam folder.

 

To move email(s) from the Spam folder:

  1. Open the Spam folder and check the box (or boxes) next to the emails you want to move from Spam.
  2. Select the More tab (top) and select Move.
  3. Choose the folder to which you want to move the email.

Optional: You can drag and drop the email(s) into the inbox.

 

To print an email:

  1. Open the email you want to print.
  2. Select the Print icon towards the top.
Reply, Reply All, Forward
  • Reply: Send a message back to the sender.
  • Reply All: Send a message back to the sender and to all other recipients of the email.
  • Forward: Send the original email to another contact.

To reply or forward an email:

  1. Use the check boxes to choose the email(s) you want to reply or forward.
  2. Select an action from the top bar your email.
  3. Compose your email in the new window.

To delete

  1. Use the check boxes to choose the email(s) you want to delete.
  2. Select Delete (top bar) to send the email(s) to Trash.

Optional: You can drag and drop the email(s) into the Trash folder.

  • Emails in the Trash folder are automatically deleted after 3 days.
  • Emails in the Spam folder are automatically deleted after 14 days.

To remove an email from the Trash folder

  1. Open the Trash folder.
  2. Use the check boxes to choose the email(s) you want to move from the Trash folder.
  3. Select More > Move.
  4. When prompted, select the folder to which you want to move the email.

Optional: You can drag and drop the email back to the inbox or any folder of your choice.

To permanently delete email(s)

  1. Open the Trash folder.
  2. Check the box (or boxes) next to the email(s) you want to permanently delete.
  3. Select Delete (top bar) of your email.
Create a New Email
  1. Select Compose (envelope icon). (A new window will open.)
  2. Fill in the fields (To, Cc, Bcc and Subject line.)

Note: Saved contacts will automatically appear as you begin to type a recipient's name or select “To” to look for contacts.)

  1. At the bottom of your email, you can:
    • Attach a file: Select the paper clip icon.
    • Open Text Editor: Select the A icon.
    • Insert a Signature: Select the ellipses (three dots) or Request a Receipt.
    • Select Save Draft to save your email.
    • Select the X (top right) to cancel and delete your email.
    • Select SEND to send your email.

Note: Drafts require at least a recipient and a subject to be saved. You can have up to 3 drafts in progress at one time. To start a new draft, save one of the drafts in progress to the Drafts folder.

 

Spectrum Mailbox Storage
 

Spectrum offers 5GB of space. If you use a third-party email provider (i.e. Microsoft Outlook) to access Spectrum email, you have the option to “Leave messages on server.” This setting lets you check your email across multiple devices, but uses storage space as well. When the storage limit exceeds, you may be unable to send, receive or delete your emails. To prevent this, check your Spectrum email regularly and delete any unwanted emails.

 

 

Spell-Check

Spectrum Email uses your browser’s spell-check program. Spell-check automatically identifies misspelled words and underlines them with a red line. You can enable or disable spell-check in your browser settings.

 

 

To move an email from one folder to another:

  1. Use the check boxes to choose the email(s) you want to move.
  2. Select More (top bar) and choose Move from the drop-down menu.
  3. Choose the folder to which you want to move the email(s).

Optional:

  1. Use the check boxes to choose the email(s) you want to move.
  2. Drag the emails to the desired folder.
 
To create a new folder
  1. Find My Folders on the left.
  2. Select Create New (+) next to My Folders.
  3. Name the folder and select Create.

To create a sub-folder

  1. Select the name of the folder to which you want to add a sub-folder.
  2. Select Create New (+) next to Folders.
    • To expand nested folders, use the (+) plus sign.
    • To collapse nested folders, use the (-) minus sign.

To rename a folder

  1. Select the down arrow next to the folder name.
  2. Select Edit Folder Name.
  3. Rename the folder and press Enter/Return on your keyboard.

To delete a folder

  1. Select the down arrow next to the folder name.
  2. Select Delete.

 

Search Email

To search for a term or an email within an email:

  1. Open the folder you want to search in (i.e. Inbox).
  2. Enter a term in the Search Email box (top right).
  3. Press Enter/Return on your keyboard.

For advanced search:

  1. Open the folder you want to search in (i.e. Inbox).
  2. Select the magnifying glass icon in the search box (top right).
  3. Use the drop-down menu to choose your search options.