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Rookie

Repeated inability to send email

I am getting this message: "An error occurred while sending mail: The mail server sent an incorrect greeting: p-impout001.msg.pkvw.co.charter.net cmsmtp 172.93.13.238 blocked AUP#Out-1130."

 

I'm using Thunderbird email client. This has happened intermittently over the last several months.

7 REPLIES 7
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Community Manager

Re: Repeated inability to send email

Do you get the same error when using webmail?   

 

https://webmail.spectrum.net/

 

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Rookie

Re: Repeated inability to send email

As I said, this is a problem reported by the email client, Thunderbird.  It only happens with Spectrum and it only happens intermittently.  Spectrum web mail is not the problem.  It's the fact that Spectrum does not send messages and returns this error message to the email client. Thunderbird never reports this error message with Gmail.  Only with Spectrum and only every now and then, although I may be unable to send for several hours when it occurs. I am not changing anything on this end. Something seems to change with Spectrum sometimes that causes it to intermittently fail to send messages.  Do you have any idea what it might be and how I could deal with it?

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Community Manager

Re: Repeated inability to send email

Are you sending using a Spectrum / Charter or Legacy TWC email domain? 

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Rookie

Re: Repeated inability to send email

Thanks. I am using a legacy TWC domain:  austin.rr.com

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Community Manager

Re: Repeated inability to send email

AUP = Acceptable Use Policy and is typically related to issues such as email attachments or excessive emails.  Are you able to reproduce the issue using Spectrum Webmail? 

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Rookie

Re: Repeated inability to send email

Could this have something to do with the TWC legacy account?

 

This is not a problem with Spectrum web email. I have not had this problem with Spectrum web email.

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Community Manager

Re: Repeated inability to send email

It is possible.  I would suggest that you contact support directly for further investigation and assistance.